Terms and Conditions
Autumn House – operated by NUcare Group Ltd
Last updated: July 2026
Welcome to the Autumn House website. These Website Terms & Conditions explain the terms that apply when you visit and use our website.
Autumn House is a residential care home operated by NUcare Group Ltd, a company registered in England and Wales under company number 12832326.
1. About Autumn House
Autumn House provides residential care and support from:
Autumn House
2 Station Road
Worsbrough
Barnsley
S70 4SY
Telephone: 01226 899095
Email: info@autumn-house.co.uk
This website is designed to provide information about Autumn House, our approach to care, our accommodation and facilities, and the services we provide.
It is intended for prospective residents, existing residents, families, representatives, health and social care professionals and other people interested in Autumn House.
2. Using Our Website
By using this website, you agree to these Website Terms & Conditions. You may use our website for personal and lawful purposes, including finding out more about Autumn House, making an enquiry or contacting us about residential care. You must not misuse our website, interfere with its normal operation, attempt to gain unauthorised access to our systems, introduce malicious software or use the website for any unlawful or fraudulent purpose.
3. Care Enquiries and Admissions
Information on our website is intended to help you decide whether Autumn House may be suitable for you or someone you are supporting. Making an enquiry, contacting us, visiting Autumn House or providing information through our website does not create a contract for care and does not guarantee admission or the availability of a place. Before agreeing to provide residential care, we may need to carry out an assessment of the prospective resident’s individual needs. This helps us determine whether Autumn House can safely and appropriately meet those needs.
Where care is subsequently agreed, the provision of residential care will be subject to the appropriate care agreement, terms of residency, fees and other documentation agreed with the resident, their representative and/or the organisation arranging or funding their care, as applicable.
4. Information About Our Care and Services
We take reasonable care to ensure that information published on the Autumn House website is accurate and up to date. However, our services, facilities, activities, staffing arrangements, room availability and other aspects of the home may change from time to time. Website content should therefore not be treated as a guarantee that a particular facility, room, activity or service will always be available.
If something is particularly important to you or a prospective resident, please contact Autumn House directly so that we can discuss your requirements.
5. Medical and Care Information
Information provided on this website is for general information only. It is not intended to replace individual medical, nursing, social care or other professional advice.
Every resident has individual needs and circumstances. Decisions about an individual’s care should be based on an appropriate assessment and, where necessary, advice from relevant health or social care professionals. If you believe somebody requires urgent medical assistance, you should contact the appropriate healthcare or emergency service rather than relying on information contained on this website.
6. Fees and Funding
Any information on our website concerning residential care fees, funding or financial arrangements is intended as general information unless expressly stated otherwise. The cost of care may depend on factors including the individual’s assessed needs, accommodation, services required and funding arrangements.
Applicable fees and charges will be discussed with the prospective resident and/or their representative as part of the assessment and admission process and documented in the appropriate agreement.
7. Photographs and Videos
Photographs and videos on our website are intended to provide visitors with an impression of Autumn House, our accommodation, environment, facilities and activities. Rooms, furnishings, decorations, activities and other arrangements may change after photographs or videos have been taken. Where residents, staff members or other identifiable individuals appear in photographs or recordings, their personal information will be handled in accordance with our applicable privacy and consent arrangements.
8. Website Availability
We aim to keep the Autumn House website available and operating correctly. However, we cannot guarantee that the website will always be available, uninterrupted or free from technical problems. We may suspend, withdraw, change or update all or part of the website where reasonably necessary, including for maintenance, security or technical reasons.
9. Intellectual Property
Unless otherwise stated, the text, branding, logos, photographs, graphics, design and other original content appearing on this website belong to NUcare Group Ltd or are used with appropriate permission.
The Autumn House and NUcare Group Ltd names, branding and logos must not be copied or used in a way that suggests an association, endorsement or approval without appropriate permission.
You may print or save reasonable extracts from our website for your personal, non-commercial use. You must not reproduce, republish, distribute or commercially exploit substantial parts of our website without our prior permission.
10. Links to Other Websites
Our website may contain links to third-party websites, including websites operated by healthcare organisations, local authorities, regulators and other organisations that may provide useful information. These links are provided for information and convenience. Unless expressly stated otherwise, including a link does not mean that Autumn House or NUcare Group Ltd endorses the organisation, its website, products or services. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
11. Linking to the Autumn House Website
You may link to publicly available pages of the Autumn House website provided that the link is made fairly and lawfully. You must not create a link in a way that suggests an association, endorsement or approval by Autumn House or NUcare Group Ltd where none exists. Our website or its content must not be presented in a misleading or inappropriate context.
12. Privacy and Personal Information
We take the privacy and confidentiality of residents, families, prospective residents, visitors and other individuals seriously. Information about how Autumn House and NUcare Group Ltd collect, use, store and share personal information is available in our Privacy Notice. Where our website uses cookies or similar technologies, further information is provided in our Cookie Policy and through the website’s cookie controls where applicable.
13. Information You Send to Us
If you make an enquiry or submit information through our website, please ensure that the information you provide is accurate to the best of your knowledge. Please avoid including unnecessary medical, health or other sensitive personal information in a general website enquiry unless we specifically ask you to provide it securely. Information submitted to Autumn House will be handled in accordance with our Privacy Notice.
14. Our Responsibility for Website Content
We take reasonable care in preparing and maintaining the information provided on this website. However, website information is provided primarily for general information about Autumn House and should not be relied upon as a substitute for an individual care assessment or professional advice where either is required. Nothing in these Website Terms & Conditions excludes or limits any liability where doing so would be unlawful. We are not responsible for the content or operation of third-party websites that we do not own or control.
15. Privacy, Cookies and Accessibility
Please also read our:
Privacy Notice
Cookie Policy
Accessibility Statement
These documents provide further information about how our website operates and how we protect and support people using it.
16. Complaints and Feedback
We welcome feedback about Autumn House and use feedback to help monitor and improve our service. If your concern relates to the care or service provided by Autumn House rather than the operation of this website, please refer to our Complaints & Compliments information.
You can also contact Autumn House directly:
Telephone: 01226 899095
Email: info@autumn-house.co.uk
17. Changes to Our Website and These Terms
We may change our website or these Website Terms & Conditions from time to time. When these terms are updated, the latest version will be published on our website and the date shown at the top of this page will be updated. We recommend checking this page periodically if you wish to review the current terms.
18. Governing Law
These Website Terms & Conditions and the use of the Autumn House website are governed by the laws of England and Wales. Any dispute relating to these terms or the use of our website will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable rights under consumer law.
19. Contact Autumn House
If you have a question about our website or these Website Terms & Conditions, please contact:
Autumn House
2 Station Road
Worsbrough
Barnsley
S70 4SY
Telephone: 01226 899095
Email: info@autumn-house.co.uk
20. Company Information
Autumn House is operated by NUcare Group Ltd.
NUcare Group Ltd is a private limited company registered in England and Wales.
Company name: NUcare Group Ltd
Company number: 12832326
Registered in: England and Wales
Registered office:
Unit 21/22
Building 4, BBIC
Innovation Way
Barnsley
South Yorkshire
England
S75 1JL